1. Remain calm and composed: It can be difficult to remain calm in a confrontational situation, but it’s essential to keep your emotions in check. Take deep breaths if needed and count to ten before responding.
2. Listen: Before responding to a confrontational person, it’s important to listen to what they have to say. This will allow you to understand their perspective and help you come up with an effective response.
3. Acknowledge their feelings: Acknowledge their feelings and show them that you understand and empathize with their point of view.
4. Ask questions: Ask questions to gain clarity and understanding. This will also help de-escalate the situation.
5. Be assertive: Be assertive in your response and calmly communicate your point of view in a respectful manner. Do not be aggressive or blame the other person.
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